Publisher: Adrian Bond. Last updated: October 19, 2026.

Contact: [email protected]. Please include your app version, iOS version, what you tried and the exact error message. Do not send journal text, private photos, passcodes, passwords, verification codes, tax information or payment-card details.

If a memory will not save, keep the editor open and use its retry action. Check available device storage. Do not uninstall the app or clear its data to troubleshoot unsaved writing. An error that says a change was saved means the record committed; use the maintenance retry rather than repeatedly creating the same record.

For missing Premium, verify the purchasing Apple Account and choose Restore Purchases in Settings → Premium. Do not buy again as a repair step. Apple manages subscriptions, payment methods, cancellations and refund requests. A lifetime purchase is separate from a recurring subscription; it does not cancel that subscription automatically.

Your saved memories remain available when a subscription expires. Readable data export and privacy controls are free. Exports are readable copies, not password encrypted and not an in-app restore/import feature. Review what you include and protect external copies.

App data is local to your iPhone. Deleting the app or losing the device may lose its only copy. Device/computer backups are controlled by your platform settings. Support cannot remotely read your memories, recover a passcode, cancel an Apple subscription for you, or recover an unbacked-up local store.

For reminders, enable the preference and review iOS notification settings. Silent Mode, Focus, notification settings and system scheduling can suppress sound or delivery. The app cannot override them. Widgets refresh according to iOS; exact midnight refresh is not guaranteed. Open the app to reconcile the current local day.

To report an unsuitable bundled activity, use Not for us. Its optional reason stays local and is not sent automatically. You may choose to describe a content concern to the public support address yourself, without including private memory data.

Support uses [email protected], hosted by Gmail. Resolved support correspondence is deleted after 90 days unless retention is legally required.